Terms of Use

1. Who we are

Kenya Experience is an initiative of Kenya Experience LLC, a collaboration of two U.S. travel companies, GCK Travel and Roundtrip Safaris, working with licensed guides, lodges, transport companies and other suppliers in Kenya.

Kenya Experience is a private company. It is not a government website and does not speak for the Government of Kenya, the Ministry of Tourism, the Kenya Tourism Board, Kenya Wildlife Service or any other public body.

2. Using the website

You may use the website to learn about Kenya, plan a trip, contact us, apply for programs, book trips and take part in our referral and group programs. You must be at least 18 years old to book a trip, create a group or hold a referral code. Younger people may use the website with the involvement of a parent or guardian, and applicants under 18 to the KESCA program must give a parent or guardian's details.

You agree to give accurate information, to use the website lawfully, and not to: interfere with the website or its security; scrape, copy or republish our content in bulk; use automated tools to submit forms or make bookings; impersonate anyone; post anything unlawful, abusive, misleading or that infringes someone else's rights; or use a referral code, group link or promotion in a way that breaks these terms.

3. Travel information

We work hard to keep the information on this website accurate and current, but travel changes quickly. Park fees, entry rules, the eTA, health advice, flight routes, prices shown as "from", wildlife movements, weather and travel advisories can all change without notice. Information on the website is general guidance, not a promise and not professional, legal, medical or immigration advice.

Before you travel, check entry and health requirements with the official sources we link to, including the Kenya eTA portal, the U.S. Department of State and the CDC. Prices and availability are confirmed only in a written quote or at checkout.

4. Bookings and payments

When you book or pay for a trip, our Booking Conditions form the contract between you and us, together with your written quote or the trip page and the details shown at checkout. If these Terms of Use and the Booking Conditions conflict on a booking matter, the Booking Conditions apply.

Payments are processed by Stripe. We do not see or store your full card number.

5. Accounts and secure links

You can sign in with a one-time link sent to your email. Some pages, such as a group organizer's page or a referral code page, are opened by a private link. Keep these links to yourself: anyone with the link can see that page. Tell us at once if you think someone else is using your account or link, and we will disable it.

6. Reviews and other content you send us

Only travelers we have hosted may post reviews. You must write about your own experience, honestly. We check reviews against our bookings and publish both positive and negative reviews, but we may decline or remove content that is unlawful, abusive, off-topic, contains personal details of others, or is not about a trip we provided. We do not edit the meaning of a review.

When you send us a review, photo, testimonial or other content, you confirm it is yours to share and you give us a non-exclusive, royalty-free, worldwide license to publish, display and adapt it (for example, to shorten it or translate it) on our website, social media and marketing, with your first name and trip, until you ask us to remove it. You can ask us to remove your review at any time.

7. Referral codes and ambassador rewards

Referral codes are personal to the code holder. A code gives the traveler the discount shown when the code is created, on eligible bookings paid through our website, while the code is active. Discounts cannot be exchanged for cash, cannot be combined with other promotions unless we say so, and do not apply to bookings already paid.

Rewards to code holders are earned only on completed, paid bookings that are not cancelled or refunded, and are paid as described when the code is issued. You may not use your own code for your own booking, buy online ads using our brand name, send spam, or make claims about Kenya Experience that we have not approved. We may change or end the program, or suspend a code that is misused, with notice where possible. Rewards may be taxable, and you are responsible for any tax on them.

8. Group trips

A group organizer can create a group page and share its link. Each member books and pays for their own place and agrees to the Booking Conditions individually. The organizer can see who in the group has booked and paid, but not anyone's card details. Organizers are not our agents and cannot change prices or terms on our behalf.

9. Emails and messages

If you contact us, book or apply, we will email you about your request or booking. We send marketing emails only if you ask for them, and every marketing email has an unsubscribe link. Our Privacy Policy explains how we use your information.

10. Our content and trademarks

The website's text, design, maps, illustrations, logos and software belong to Kenya Experience or to the people who license them to us, and are protected by copyright and trademark law. You may view, print and share pages for your own personal, non-commercial use, with a link back to us. Any other use needs our written permission.

Many of the photographs and films on this website are courtesy of the Kenya Tourism Board and are used with its permission. Photographs marked © Vandy Biffen are credited to her. These images may not be copied or reused without the permission of their owners. Kenya Experience™ and the Kenya Experience wordmark are trademarks of Kenya Experience LLC.

11. Other websites

We link to official portals, suppliers and other websites for your convenience. We do not control them and are not responsible for their content, availability or privacy practices.

12. Availability of the website

We aim to keep the website available and secure, but we may update, suspend or withdraw parts of it, and it may sometimes be unavailable because of maintenance or problems outside our control.

13. Our responsibility to you

The website and its information are provided as they are. We do not promise that the website will be uninterrupted or free of errors, or that information on it is complete or up to date at every moment, and we disclaim implied warranties about the website to the extent the law allows.

Our total liability to you for any claim arising from your use of the website, as opposed to a trip you have booked, is limited to US$100. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Our responsibility for trips you book is set out in the Booking Conditions.

14. If you misuse the website

You agree to compensate us for losses, including reasonable legal costs, that we suffer because you broke these terms or used the website unlawfully.

15. Changes to these terms

We may update these terms from time to time. The date at the top shows when they last changed. Changes apply from the date they are posted and do not change the terms of a booking already confirmed.

16. Law and disputes

These terms are governed by the laws of the State of New Jersey and applicable U.S. federal law. Please contact us first so we can try to resolve any concern informally. If we cannot, disputes will be heard by the state or federal courts located in New Jersey, unless the law gives you the right to bring a claim in the courts where you live.

If any part of these terms is found unenforceable, the rest remains in effect.

17. Contact

Kenya Experience LLC. Email: kibetck@kenyaexperience.org.