Booking Conditions

1. Your contract

Your contract is with Kenya Experience LLC. It is made up of these conditions, your written quote or the trip page, and the details shown at checkout. It starts when we receive your first payment and send you a booking confirmation by email.

The person who makes the booking must be at least 18 and confirms that everyone in the booking agrees to these conditions. Each member of a group who books through a group link has their own contract with us.

We arrange your trip with independent suppliers, such as airlines, lodges, camps, guides, transport companies, park and conservancy authorities and activity operators. Their own terms may also apply to the services they provide, and we will tell you about any that affect you.

2. Prices

Prices are in U.S. dollars and are per person unless stated otherwise. Your quote or trip page lists what is included and what is not. Unless it says otherwise, international flights, travel insurance, the Kenya eTA, vaccinations, tips, drinks and personal spending are not included.

Once your booking is confirmed, we will not add surcharges to the price. The only exception is a change in a government fee or tax, such as park fees, conservancy fees set by a public authority, or taxes, introduced after you book. If that happens we will show you the official notice. If the increase is more than 10% of your trip price, you may cancel and receive a full refund of what you have paid.

Where sales tax applies, it is calculated and shown at checkout before you pay.

3. Paying for your trip

• Pay in full: the full price is charged when you book.
• Monthly plan: the price is divided into equal monthly payments, the first charged when you book and the rest charged automatically to the same card on the schedule shown at checkout. All payments must be completed before departure. There is no deposit and no charge for using a monthly plan.
• If a payment fails, we will email you and try again. If it is not made within 14 days of the due date, we may treat the booking as cancelled by you, and the cancellation charges below apply.
• Discounts, including referral codes, must be applied at the time of booking and cannot be added afterwards.

4. If you cancel

You may cancel at any time by emailing us. The cancellation takes effect on the day we receive your email. The charges are based on the total price of the cancelled booking and on how many days before departure we receive your notice:

• 91 days or more before departure: we refund everything you have paid, minus an administration fee of US$250 per person and any costs our suppliers will not refund to us (for example, flights already ticketed or permits already purchased), which we will show you.
• 61 to 90 days before departure: 50% of the total price is charged.
• 60 days or fewer before departure, or if you do not travel: 100% of the total price is charged.

If you are on a monthly plan, your remaining payments stop when you cancel. We keep the payments you have already made up to the amount of the cancellation charge and refund anything above it. We will not ask you for more than you have paid toward the booking.

Refunds are made to the card you paid with, within 30 days. If only some travelers in a booking cancel, these charges apply to their places, and the price for the remaining travelers may change if it depended on the group size.

We strongly recommend travel insurance with cancellation cover, which may reimburse these charges.

5. If you want to change your booking

We will try to help if you want to change your dates, travelers or arrangements, but changes depend on availability. Changes made 91 days or more before departure cost US$50 per change plus any extra costs from suppliers. Changes within 90 days of departure may be treated as a cancellation and a new booking. You may transfer your place to another person before departure if they meet the trip's requirements, for a fee of US$50 plus any supplier charges, such as airline name-change fees.

6. If we change or cancel your trip

Trips are planned well in advance, and we sometimes need to make changes. Minor changes, such as replacing a lodge with one of a similar standard or adjusting a route, may happen at any time and we will tell you as soon as we can.

If we need to make a major change before departure, such as a significant change to dates, a lower standard of accommodation for a large part of the trip, or removing a main destination, we will offer you the choice of accepting the change, a comparable alternative, or a full refund of everything you have paid.

We may cancel a scheduled departure if it does not reach its minimum number of travelers, telling you at least 45 days before departure, or for the reasons in section 7. If we cancel for any reason other than your actions, you may choose a comparable alternative or a full refund of everything you have paid to us.

7. Events outside our control

We are not responsible for changes, delays or cancellations caused by events outside our or our suppliers' reasonable control, such as war, terrorism, civil unrest, natural disasters, severe weather, epidemics, government action, airport or airline closures, or a U.S. Department of State advisory raised to "Reconsider Travel" or "Do Not Travel" for the places you are visiting. If such an event means we cannot provide your trip, we will offer you a later trip or a refund of what you have paid, minus any costs our suppliers will not refund to us, which we will show you. Travel insurance may cover costs that we cannot refund.

If you decide not to travel because of such an event while we are still able to provide your trip, our normal cancellation charges apply.

8. Passports, the eTA and health

You are responsible for having a passport valid for at least six months after your trip ends with at least two blank pages, a Kenya Electronic Travel Authorisation (eTA) and any visas for other countries on your route, and for meeting the entry, health and vaccination requirements in force at the time. We give guidance and reminders, but we cannot guarantee that an eTA or visa will be granted. We are not responsible if you cannot travel because you do not have the right documents.

Talk to your doctor or a travel clinic 6 to 8 weeks before you travel about vaccinations and malaria prevention. Please tell us before you book about any medical condition, disability, dietary need or reduced mobility that may affect your trip, so we can tell you honestly whether the trip suits you and make reasonable arrangements. Some activities, such as walking safaris, balloon flights and climbing, have age and fitness limits set by the operator.

9. Travel insurance

Comprehensive travel insurance is required for every traveler. It must cover medical treatment, emergency evacuation and repatriation, and should cover cancellation, baggage and the activities on your trip. Please send us your policy details before you travel. We do not sell insurance.

10. Travelers under 18

Travelers under 18 must travel with a parent or legal guardian, or in a supervised program such as KESCA with the written consent of a parent or guardian, who must also accept these conditions on their behalf and provide emergency contact details. Program rules on supervision and conduct form part of the booking.

11. Risks of travel in Kenya

A safari and travel in Kenya involve risks that are part of what makes the experience special, including wild animals, long drives on rough roads, light aircraft, water activities, altitude, heat and remote places far from medical facilities. You agree to follow the instructions of your guides, drivers and camp staff at all times, especially around wildlife, and to take part in activities only if you are fit to do so. Wildlife sightings, weather and natural events are never guaranteed.

12. Your conduct

You agree to respect local laws, customs and the communities you visit, and to follow our responsible-travel guidance. We or our guides may end the trip of any traveler whose behavior puts others at risk, seriously disrupts the group, or breaks the law, without a refund.

13. Our responsibility

We will plan and arrange your trip with reasonable skill and care, and choose suppliers carefully. We are responsible for the services we provide and for the negligence of our employees.

We are not responsible for injury, illness, loss or damage that is caused by you, by someone unconnected with your trip, by events described in section 7, or by an independent supplier when we were not negligent in choosing or arranging that supplier. Where international conventions, such as those for air travel, limit a supplier's liability, our liability is limited in the same way.

For claims other than death or personal injury, our liability to you is limited to the total price of your booking. We are not liable for losses we could not reasonably foresee when you booked, or for business losses. Nothing in these conditions limits our liability for death or personal injury caused by our negligence, or anything else the law does not allow us to limit.

14. Problems during your trip

If something is wrong during your trip, tell your guide or our 24-hour line straight away, so we can put it right while you are there. If you are still not satisfied, write to us within 30 days of returning home, and we will reply within 30 days. We are happy to talk any problem through before you consider other steps.

15. Photos

Our guides and staff sometimes take photos and videos on trips. We will ask before using any image in which you can be identified in our marketing, and we will never use images of travelers under 18 without a parent or guardian's consent.

16. Law and disputes

These conditions are governed by the laws of the State of New Jersey and applicable U.S. federal law. Disputes will be heard by the state or federal courts located in New Jersey, unless the law gives you the right to bring a claim in the courts where you live. If any part of these conditions is found unenforceable, the rest remains in effect.

17. Contact

Kenya Experience LLC. Email: kibetck@kenyaexperience.org. For bookings in progress, reply to your booking confirmation email.